Shipping Policy

Thank you for shopping at AptEdgeMarketing.com! We strive to provide a seamless shopping experience and offer clear and transparent shipping information for all our customers. This Shipping Policy explains the process, timelines, and guidelines for ordering and receiving products from our website.

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1. Shipping Methods & Delivery Times

We offer the following shipping methods for our inventory products (physical goods):

a. Standard Shipping:

• Estimated Delivery Time: 5-7 business days (within the United States)

• Shipping Cost: Varies based on location and order size

b. Expedited Shipping:

• Estimated Delivery Time: 2-3 business days (within the United States)

• Shipping Cost: Varies based on location and order size

Note: Delivery times may vary based on the shipping carrier, destination, and time of year (e.g., holidays). Orders are processed within 1-2 business days after confirmation of payment.

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2. Digital Products

For digital products (such as downloadable Canva templates, guides, eBooks, etc.), no physical shipping is required. Upon purchase, you will receive an immediate download link to access your digital product(s).

• Delivery Time: Instant upon payment confirmation.

• Access: You will be able to access your download from the Order Confirmation Page or via the email confirmation we send you.

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3. Shipping Charges

Shipping charges are calculated based on your shipping address and the size of your order. The total shipping cost will be displayed during checkout before you confirm your purchase.​

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4. International Shipping

Currently, we only offer shipping within the United States. If you are located outside the U.S. and wish to inquire about international shipping, please contact us at hello@aptedgemarketing.com for more information.

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5. Order Processing Time

We strive to ship orders promptly. Please note the following processing details:

• Business Days: Our business hours are Monday through Friday, 9 AM to 5 PM (EST), excluding holidays.

• Processing Time: Orders are generally processed within 1-2 business days of receiving payment. Expedited orders will be processed on the same business day if placed before 2 PM EST.

• Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can track your order through the carrier's website.

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6. Order Modifications and Cancellations

Once an order has been placed, we begin processing it right away to ensure a quick delivery. Unfortunately, we are unable to make modifications or cancellations once an order is confirmed and processed. Please double-check your order details before submitting.

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7. Damaged or Lost Items

While we take every precaution to ensure your products arrive in perfect condition, we understand that sometimes things can go wrong during shipping. If your order arrives damaged or you believe your package is lost, please contact us immediately at hello@aptedgemarketing.com.

• Damaged Items: We will require photos of the damaged items, and we will either send you a replacement or offer a refund.

• Lost Packages: If your package is marked as "delivered" but you have not received it, please check with your local postal carrier. If the issue persists, contact us, and we will assist in filing a claim with the carrier.

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8. Shipping to P.O. Boxes

We currently do not ship to P.O. Box addresses. Please provide a valid residential or business address when completing your order.

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9. Customer Responsibility

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate. If an order is returned due to an incorrect or incomplete address, we will issue a store credit for the product amount, less the original shipping fees. Customers are responsible for paying the reshipment fees for any returned packages.

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10. Contact Us

If you have any questions or concerns regarding your shipment, or if you need further clarification on our shipping policies, please reach out to us:

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AptEdge Marketing LLC
Email: hello@aptedgemarketing.com